Tiara Mendiola

Front End Developer Resume

Web Technologies

HTML logo

HTML

CSS logo

CSS

JavaScript logo

JavaScript

VS Code logo

VS Code

Bootstrap logo

BootStrap

API logo

API

GitHub Octocat logo

GitHub

Netlify logo

Netlify

Responsive design logo

Responsive

Flexbox logo

Flexbox

SEO logo

SEO

Wix logo

Wix

Certificates

Image of Tiara's SheCodes: Responsive Web Development Certificate
Image of Tiara's SheCodes: Front End Development Certificate
Image of Tiara's SheCodes: Introduction to Coding Certificate

Education

Bachelor of Science in Computer Science

University of Guam
December 2018


Employment History

Junior Computer Operator

Office of Information Technology, University of Guam

Dec2020 - Nov2021

  1. Improved the new hire onboarding and training for both day and night shifts by 50%
  2. Maintained OPS's monthly team schedule to include student, work, and life balances amongst staff
  3. Improved and updated standard procedures, which improved quality of service and task efficiency
  4. Organized and worked single-staff,in-office shifts during the pandemic 2020 and remote work
  5. Managed all assets - prepared and loaned out devices for campus employees to utilize during the pandemic
  6. Completed time-sensitive daily and monthly tasks as scheduled for system backups and accountants
  7. Procured 5 apple devices to improve staff knowledge, skills, and quality of service
  8. Recovered software and recreated student and employee ID card templates

Computer Center Assistant

Office of Information Technology, University of Guam

Apr2019 - Dec2020

  1. Created floor plan layouts for Data center: racks, hardware, and power outlets and lines below tiles
  2. Researched, tested, procured, and trained staff on ScreenCloud - a digital signage solution for campus
  3. Practiced and provided quality customer service for daily 50+ calls and 100+ emails
  4. Resolves physical technical support: full workstation setup, part replacements, printer: jam, maintenance, repair and running ethernet lines through ceiling, desks, and offices
  5. Resolves Helpdesk tickets involving user accounts, data recover, software maintenance & troubleshooting
  6. Prepares and maintains student labs and campus-wide systems before campus's business hours
  7. Completed daily and full campus-wide system backups on time, as scheduled

Technical Aide

Office of Information Technology, University of Guam

Aug2018 - Dec2018

  • Customer Service (50%), Lab maintenance (30%), Helpdesk tickets (10%) Administrative Assistance/other duties (10%)

Administrative Aide

Office of Research & Sponsored Programs, University of Guam

Aug2017 - Jun2018

  • REDCap Online Database system (70%), Administrative assistance/other duties (20%), Troubleshooting (10%)

Hardware, Software, Services, and Protocols I've worked with

  • Windows OS (7-10) | MacOS | Apple devices | AIO devices | Xerox & HP Printer
  • REDCap | ScreenCloud | TeamViewer | Adobe Admin | Adobe Sign | Microsoft Office Admin | Zoom | Asset Tiger| Microsoft Teams | Microsoft Office 365 | | Acronis | Ellucian Colleague/Datatel | Helpdesk
  • Command Prompt/Powershell | Remote Desktop Connection (RDP) | Active Directory (AD) | Group Policies Object(GPO) | DNS | DHCP | TCP/IP